During the second quarter of 2025 (April to June), ComReg had a range of news for consumers that included some of the following topics:
We informed consumers about
- checking what broadband is available at their home;
- checking what mobile coverage is at their location;
- checking what phone or broadband plan best suits their needs;
- their contract including their broadband speed;
- our launch of an SMS Sender ID Registry to help prevent text scams.
We advised consumers
- on annual price increases and switching and saving;
- that our Consumer Care team is here to help them;
- to visit our stand at The 50 Plus Show in Galway.
In terms of reports and other publications we issued
- our Q1 Consumer Care Statistics with details of issues raised by consumers who contacted ComReg’s Consumer Care team from January to March 2025;
- new standards service providers must follow for missed or delayed appointments;
- our Decision for service providers on implementing a Customer Charter;
- an information notice on the European Accessibility Act (EAA).
We sought your views on
- our consultation on the Code of Practice for Complaints Handling.
Our compliance work resulted in
- Virgin Media ensuring its contract termination conditions do not disincentivise customers from changing service providers.
